Refund Policy

Refund & Exchange Policy
Last Updated: July 29, 2025

At Prizefirst, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we’re here to help.

Refunds
✅ Eligibility:

Items must be unused, in their original packaging, and with all tags attached.

Refund requests must be submitted within 14 days of delivery.

🔹 How to Request a Refund:

Email us at service@Prizefirst.com with your order number and reason for return.

Once approved, we’ll provide a return address and instructions.

After receiving and inspecting the item, we’ll process your refund within 5 business days.

⚠️ Note:

Shipping costs are non-refundable unless the return is due to our error.

Sale items are final and cannot be refunded.

Exchanges
🔄 We offer exchanges for size or color variations, subject to availability.

🔹 How to Request an Exchange:

Contact us at service@Prizefirst.com within 14 days of delivery.

Specify the desired replacement (size/color).

Once confirmed, return the original item following our instructions.

We’ll ship your new item once the return is received.

⚠️ Note:

Customers are responsible for return shipping costs unless the product is defective/damaged.

Exchanges are processed within 3-5 business days after we receive your return.

Damaged or Defective Products
❗ If you receive a damaged, defective, or incorrect item, contact us immediately at service@Prizefirst.com with:

Your order number

Photos/videos of the issue

🔹 Next Steps:

We’ll arrange a free return or replacement (including prepaid shipping if needed).

Alternatively, you may request a full refund.

Questions?
Reach out to our support team at service@Prizefirst.com—we’re happy to assist!